STRATEGI KOMUNIKASI DALAM PELAYANAN PUBLIK “SIJARLA TERPADU“ DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN SOLOK

Abstract

One of the important things in implementing public services is the ability of a service officer to interact and communicate with the community. One of the communication programs carried out by the Solok Regency government, in this case, is the Department of Population and Civil Registration is to make a communication strategy program that is public service called "Integrated Sijarla". The method chosen for this research is using qualitative with a case study approach and using social exchange theory. This "Integrated Sijarla" program has been running from 2018 to the present and the results of the Integrated Sijarla program are very helpful for people who cannot come to the Solok Regency Civil Registration Office, especially those who live in difficult and isolated areas and satisfied communities services provided by service personnel working in the implementation of Integrated Sijarla.