Membangun Keterlibatan Viewers Melalui Live Streaming Tiktok (Studi Kasus Kreator Pada Pt. Anhong Media International)
Abstract
Penelitian ini bertujuan untuk menganalisis dampak dari interaksi yang berlangsung dalam live streaming, tingkat sinkronisitas, keterikatan emosional, keterikatan terhadap platform, serta durasi kunjungan penonton pada live streaming kreator Tiktok dari PT. Anhong Media International. Penelitian ini mengumpulkan data dengan menyebarkan kuesioner kepada 109 responden yang telah menonton dan berinteraksi dengan live streaming dari kreator PT. Anhong Media International. Analisis data dilakukan menggunakan Partial Least Square Equation Modeling (PLS-SEM) melalui perangkat lunak Smart-PLS 3.Temuan penelitian mengungkapkan bahwa Interaksi berpengaruh memiliki pengaruh positif terhadap keterikatan emosional dan sinkronisitas berpengaruh positif terhadap keterikatan platform. Namun keterikatan emosional tidak berpengaruh positif terhadap durasi kunjungan, sedangkan keterikatan platform berpengaruh positif terhadap durasi kunjungan. Selanjutnya , durasi kunjungan berpengaruh positif terhadap keterlibatan penonton.
Kata Kunci: Interaksi, keterlibatan penonton, siaran langsung, TikTok
References
Berger, J. (2014). Word of mouth and interpersonal communication: A review and directions for future research. Journal of Consumer Psychology, 24(4), 586-607. https://doi.org/10.1016/j.jcps.2014.05.002
Brodie, R. J., Hollebeek, L. D., Jurić, B., & Ilić, A. (2011). Customer engagement. Journal of Service Research, 14(3), 252-271. https://doi.org/10.1177/1094670511411703
Bründl, S., Matt, C., Hess, T., & Engert, S. (2022). How synchronous participation affects the willingness to subscribe to social live streaming services: The role of Co-interactive behavior on Twitch. European Journal of Information Systems, 32(5), 800-817. https://doi.org/10.1080/0960085x.2022.2062468
Chen, C., & Lin, Y. (2018). What drives live-stream usage intention? The perspectives of flow, entertainment, social interaction, and endorsement. Telematics and Informatics, 35(1), 293-303. https://doi.org/10.1016/j.tele.2017.12.003
Chen, J., & Liao, J. (2022). Antecedents of viewers’ live streaming watching: A perspective of social presence theory. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.839629
Chen, J. V., Pham, D. T., & Tran, S. T. (2024). Building consumer engagement in live streaming on social media: A comparison of Facebook and Instagram live. International Journal of Human–Computer Interaction, 41(2), 1119-1139. https://doi.org/10.1080/10447318.2024.2313276
Cheng, X., Su, X., Yang, B., Zarifis, A., & Mou, J. (2023). Understanding users’ negative emotions and continuous usage intention in short video platforms. Electronic Commerce Research and Applications, 58, 101244. https://doi.org/10.1016/j.elerap.2023.101244
Erratum: Structural equation models with unobservable variables and measurement error: Algebra and statistics. (1981). Journal of Marketing Research, 18(4), 427. https://doi.org/10.2307/3151335
Gligor, D., Bozkurt, S., & Russo, I. (2019). Achieving customer engagement with social media: A qualitative comparative analysis approach. Journal of Business Research, 101, 59-69. https://doi.org/10.1016/j.jbusres.2019.04.006
Guo, Y., Zhang, K., & Wang, C. (2022). Way to success: Understanding top streamer's popularity and influence from the perspective of source characteristics. Journal of Retailing and Consumer Services, 64, 102786. https://doi.org/10.1016/j.jretconser.2021.102786
Hair, J. F., & Hair, J. F. (2010). Multivariate data analysis. Pearson.
Kang, K., Lu, J., Guo, L., & Li, W. (2021). The dynamic effect of interactivity on customer engagement behavior through tie strength: Evidence from live streaming commerce platforms. International Journal of Information Management, 56, 102251. https://doi.org/10.1016/j.ijinfomgt.2020.102251
Li, Y., & Peng, Y. (2021). What drives gift-giving intention in live streaming? The perspectives of emotional attachment and flow experience. International Journal of Human–Computer Interaction, 37(14), 1317-1329. https://doi.org/10.1080/10447318.2021.1885224
Lin, Y., Yao, D., & Chen, X. (2021). Happiness begets money: Emotion and engagement in live streaming. Journal of Marketing Research, 58(3), 417-438. https://doi.org/10.1177/00222437211002477
Liu, Y. (2003). Developing a scale to measure the interactivity of websites. Journal of Advertising Research, 43(2), 207-216. https://doi.org/10.2501/jar-43-2-207-216
Lu, H., & Lee, M. (2010). Demographic differences and the antecedents of blog stickiness. Online Information Review, 34(1), 21-38. https://doi.org/10.1108/14684521011024100
Nugraha, Y. D., Nadiyah Rahmani, A., Khumairah, K., & Mustiko Aji, H. (2024). Customer engagement on live streaming: A socio-technical approach. BISMA (Bisnis dan Manajemen), 107-128. https://doi.org/10.26740/bisma.v17n1.p107-128
Qin, F., Le, W., Zhang, M., & Deng, Y. (2022). How perceived attributes of livestreaming commerce influence customer engagement: A social support perspective. Journal of Service Theory and Practice, 33(1), 1-22. https://doi.org/10.1108/jstp-01-2022-0022
Ren, Harper, Drenner, Terveen, Kiesler, Riedl, & Kraut. (2012). Building member attachment in online communities: Applying theories of group identity and interpersonal bonds. MIS Quarterly, 36(3), 841. https://doi.org/10.2307/41703483
Tang, X., Hao, Z., & Li, X. (2024). The influence of streamers’ physical attractiveness on consumer response behavior: Based on eye-tracking experiments. Frontiers in Psychology, 14. https://doi.org/10.3389/fpsyg.2023.1297369
Wongkitrungrueng, A., & Assarut, N. (2020). The role of live streaming in building consumer trust and engagement with social commerce sellers. Journal of Business Research, 117, 543-556. https://doi.org/10.1016/j.jbusres.2018.08.032
Zhang, H., Lu, Y., Gupta, S., & Zhao, L. (2014). What motivates customers to participate in social commerce? The impact of technological environments and virtual customer experiences. Information & Management, 51(8), 1017-1030. https://doi.org/10.1016/j.im.2014.07.005
Zhang, X., Wu, Y., & Liu, S. (2019). Exploring short-form video application addiction: Socio-technical and attachment perspectives. Telematics and Informatics, 42, 101243. https://doi.org/10.1016/j.tele.2019.101243
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Jurnal Ilmu Komunikasi (JKMS)

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
The copyright of the article once accepted for publication shall be assigned to the journal as the publisher of the journal. The intended copyright includes the right to publish the article in various forms (including reprints). The journal maintains the publishing rights to the published articles.
Authors are permitted to disseminate published articles by sharing the link/DOI of the article at the journal. Authors are allowed to use their articles for any legal purposes deemed necessary without written permission from the journal with an acknowledgment of initial publication to this journal.
Jurnal Ilmu Komunikasi (JKMS) is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.